Terms of Use for the Benidorm Spotlight Online Reservation System

Payment Policy

You pay a deposit of 14 % up to 20 % depending upon the accommodation selected.

You Credit Card account will be charged by Benidorm Spotlight S.L. whose name will appear on your Credit Card report. It may take up to 5 days for this to show up in your account. This varies from country to country.

Payment of the balance is to be made directly to the accommodation upon arrival.

Payment can be made using VISA or Mastercard.

Benidorm Spotlight does not store your Credit Card number. Benidorm Spotlight cannot be held responsible for any unauthorized use of your credit card.

Confirmation of Reservation

You will receive confirmation of your reservation by email.

This email is your guaranteed VOUCHER for the chosen accommodation, and is to be presented to the hotel/apartment/villa when you check-in upon arrival. In the unlikely event that you do not receive this confirmation, please login to My Account, using your booking reference number and email address, where you can resend it.

Cancellation and Modification policies

We strongly recommend that you take out a travel insurance which covers cancellation of your accommodation.

If you cancel more than 7 days before your arrival, all payments will be refunded in full.

If you cancel less than 7 days before your arrival or if you don't show, you will forfeit the 20% deposit which you paid. This conforms to standard Hotel Reservation procedures.


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Special Offers

If a special offer is applied at the time of booking but the offer is no longer applicable or has expired when the booking is modified then the accommodation reserves the right not to apply the special offer to the modified booking (this is often the case with Early Booking Offers when a change needs to be made after the booking period for the discount has expired).

Special Requests

All accommodations do their best to comply with special requests as requested by their customers at the time of reservation. However, at no time does the accommodation guarantee to fufill these requests.


These terms of use apply to your use of this site and the service therein and is a legal document which sets out your rights and obligations and those of Benidorm Spotlight in relation to the holiday services offered through this site.

By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these terms of use and you agree to comply with all applicable laws, rules and regulations.

Any accommodation or other service you purchase using this site will constitute a legal agreement between you and the relevant supplier of accommodation. Benidorm Spotlight are a portal through which holiday services are made available to you but can not be held responsible for your holiday.

This agreement is governed by the laws of the Autonomous Community of the Balearic Islands. You hereby consent to the exclusive jurisdiction of the Balearic courts in all disputes arising out of or relating to the use of Benidorm Spotlight publications, sales items and services. Use of the aforementioned is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Benidorm Spotlight gives notice that all bookings for accommodation etc. are enabled by them as booking system operators for the establishment concerned on the understanding that they shall not accept any liability whatsoever for any injury, loss, damage, accident or delay caused by or in any way connected with the acts or defaults of any company or person engaged in carrying out the bookings, or of any proprietor or servant, or any liability whatsoever arising in any way directly or indirectly in connection with the making of the said booking or sale.

Modifications of these Terms of Use

Benidorm Spotlight reserves the right to change the terms, conditions, and notices under which this Web site is offered. This right shall not effect the existing terms and conditions accepted by you upon making a legitimate reservation or purchase using this Web site.

All enquiries should be directed to:

  • Benidorm Spotlight
    C/ Pontevedra 6,
    Cala de Bou, 07820 San Antonio
    Ibiza, Baleares
    Fax +34 971 80 34 64

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